Refund and Cancellation Policy

Before generation starts

You may request a full refund before automated website generation begins. Because generation normally begins immediately after Square verifies payment, contact Nimbleframe as soon as possible if you paid by mistake.

After generation starts

Once generation has begun, the initial website payment is generally non-refundable because customized digital work and processing costs have already started. The package still includes one revision to correct or improve the delivered website.

When a refund is available

• A duplicate or incorrect Nimbleframe charge is confirmed.
• Nimbleframe cannot deliver the purchased website because of a failure within its service and cannot resolve it within three business days after notice.
• A refund is otherwise required by applicable law.

What is not covered

• A change of mind after customized generation begins.
• Delays caused by missing, inaccurate, or unusable customer content.
• Third-party domain, advertising, ecommerce, or other outside fees not charged by Nimbleframe.
• Disagreement with subjective design preferences that can reasonably be addressed through the included revision.

Annual hosting renewal

The $149 renewal is sent as a Square invoice and is not charged automatically. You may decline the invoice before paying. If a renewal invoice is paid in error, contact Nimbleframe promptly; requests are reviewed based on whether the new hosting term has begun and any rights provided by law.

How to request help

Email nimbleframehq@icloud.com. Include your business name, order reference, payment date, and a short explanation. Approved refunds are returned through the original Square payment method; bank or card processing time may vary.